At Keralab, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [www.keralab.in] or interact with our services.

1. Information We Collect
We may collect the following types of information when you place an order or use our site:
• Personal Details: Name, phone number, email address, and shipping address.
• Payment Information: UPI ID, card or transaction details (processed securely via third-party payment gateways; we do not store card details).
• Order History & Preferences: Information about your purchases and browsing behavior.
• Device & Usage Information: IP address, browser type, and site activity (for analytics and site improvement).

2. How We Use Your Information
Your information is used to:
• Process and deliver your orders.
• Communicate with you about your order status or offers.
• Improve our products, services, and customer experience.
• Send promotional emails or WhatsApp messages (only if you opt-in).
• Comply with legal and regulatory obligations.

3. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share your data with:
• Delivery partners (for order fulfillment).
• Payment gateways (for transaction processing).
• Marketing tools (if you opt-in for offers).
• Legal authorities, if required by law.
All third parties are bound by strict confidentiality agreements.

4. Data Security
We take appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no online method is 100% secure. We cannot guarantee absolute security.

5. Cookies & Tracking Technologies
Our site uses cookies to enhance user experience, track website traffic, and improve functionality. You can choose to disable cookies through your browser settings.

6. Your Rights
You may:
• Request access to the personal data we hold about you.
• Correct or update your information.
• Opt out of promotional communications at any time.
• Request deletion of your account data (subject to legal and business obligations).
To do so, email us at support@keralab.in

7. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 13. If we learn that we have done so, we will promptly delete it.

8. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised “Effective Date.”

9. Contact Us
For questions or concerns about this Privacy Policy, please contact:
📧 Email: keralabfoods@gmail.com
📞 Phone: +91-8714062068
📍 Address: KERALAB FOOD PRODUCTS, ARIPPA, THINKAL KARIKKAKAM, KULATHUPUZHA, CHOZHIAKODE , Punalur Circle, Kollam, Kerala-691310